Holiday Inn Express & Suites Gainesville - Lake Lanier Area
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In sintesi
Check-in dalle | 15:00 |
|---|---|
Check-out entro le ore | 11:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
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Holiday Inn Express & Suites Gainesville - Lake Lanier Area
Situato a Gainesville, a 39 km da Coolray Field, Holiday Inn Express & Suites Gainesville - Lake Lanier Area by IHG prevede una piscina all’aperto stagionale, un parcheggio privato gratuito, un centro fitness e una sala comune.
Valutazioni e recensioni
Recensioni dei viaggiatori
Data del commento: 4 gen 2023
Data del commento: 24 lug 2024
Periodo del soggiorno: lug 2024
Minimum IHG Standards
Where this location really failed was breakfast:
From IHG web site: Indulge in all your breakfast* favorites complete with fresh, hot, healthy, and kid-friendly options to fuel you for the day ahead.
My understanding from HIE promotion over past decade was that there would be something hot and healthy: egg white omelets, turkey sausage, etc. but NONE here!
I don't think HIE has lowered its standards back to those like Hampton Inn?
Breakfast:
On day #1, I pointed out lack of healthier items such as egg white omelets and turkey sausages. Front desk manager, Margaret, heard (or was told by staff) my complaints. She said they have what is required at Holiday Inn Express! I pointed out that HIE was known for offering 1 or more healthier items as compared to Hampton Inn? They had bare minimum in hot items: cheese omelets, sausage gravy w biscuits, and pork sausage links. (No potatoes or scrambled eggs either) Juice machine, which includes tap water, was broken. I'm surprised that they didn't say they sell bottled water at front desk, but front desk lady had them put out jug of lemon water, which makes me gag! I took coffee cup back to area near pool and got water from water fountain there! Not the best tasting water but NO lemon!
They also put some juices out, but I didn’t pay attention since fruit juice has very high sugar. A few pastries and bread slices plus a few pieces of fruit. Day 2 breakfast was about the same with pork sausage patties instead.(and juice/water machine working) IHG Corporate would expect more than the basics, especially since this location and most in this part of state charge inflated rates due to tourist areas nearby! Despite their minimum, it still exceeded the worst Hampton Inn breakfast ever a few years ago at the Gainesville location. I wonder if they are owned/managed by same people? I guess it's back to Hilton Garden Inn where we get a discount due to status but no free breakfast! It all depends on the room rates. HIE Helen and Dahlonega, where we've stayed, both went above the minimum!
They did give us a discount to use at a steak restaurant, but it was overflowing at 5 p.m. on a Saturday afternoon so we went elsewhere! In conclusion, given the minimum standards, lack of room upgrade, and below average breakfast, we probably will stay elsewhere when visiting family in area! It all depends on the rates!
Risposta dell'hotel
Data del commento: 9 agosto
Thank you for selecting our Holiday Inn Express & Suites Gainesville - Lake Lanier Area while visiting Gainesville and for providing feedback about your experience. It's a pleasure having you as our Diamond Elite member.
I am truly sorry you did not experience an exemplary stay due to our staff not giving any Diamond Elite benefits, our breakfast and our staff's service. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's cleanliness and the hotel's location were still appreciated.
Please grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service
Data del commento: 22 feb 2025
Periodo del soggiorno: feb 2025
Data del commento: 5 gen 2025
Periodo del soggiorno: gen 2025
Good Location - Good Breakfadt
Data del commento: 25 dic 2024
Periodo del soggiorno: dic 2024
Posizione eccezionale
1189 Dawsonville Hwy NW, Gainesville, 30501, Stati Uniti|1,88 km da Finish Line
10 attivitànel raggio di 2,40 km
Trasportonel raggio di 4,16 km
Aeroportonel raggio di 4,07 km
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Animali domestici non ammessi
Colazione disponibile
Prezzo colazione
Se hai bisogno di informazioni sui prezzi, contatta l’hotel
Opzioni colazione
Colazione continentale
Menù colazione
Buffet
Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. Siete pregati di comunicare in anticipo a Holiday Inn Express & Suites Gainesville - Lake Lanier Area by IHG l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. In risposta al Coronavirus (COVID-19) questa struttura ha adottato misure extra di sicurezza e igiene. Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale. È richiesto un deposito cauzionale di USD 25 all'arrivo. Dovrai pagarlo con la carta di credito. Dovresti ricevere il rimborso entro 14 giorni dal check-out. Il deposito ti sarà rimborsato per intero sulla carta di credito dopo una verifica dello stato dell'alloggio.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
