Kan Hotel Tulum
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Colazione | Colazione disponibile |
Animali | Animali domestici non ammessi |
Bambini | I bambini sono i benvenuti in questo hotel |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Navetta per l'aeroporto
Piscina
Centro fitness
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Kan Hotel Tulum
Ubicato a Tulum, a 6,7 km da Sito archeologico di Tulum, Kan Tulum Hotel propone una piscina all'aperto, un parcheggio privato gratuito, un giardino e una sala comune.
Valutazioni e recensioni
Pulizia4,3
Posizione4,3
Servizio4,3
Servizi4,2
Recensioni dei viaggiatori
Filtra per
Ordina per
Citati dai viaggiatori
Data del commento: 5 gen 2025
Periodo del soggiorno: dic 2024
We enjoyed our stay at Kan Tulum. The breakfast options were pricey but delicious, housekeeping was always prompt and staff was generally responsive via WhatsApp. The staff was kind enough to book beach club access through our stay and all the recommended spots were great.
Cons: Installing some sort of mosquito netting screen door would be an awesome option to enjoy nature without worrying about mosquitoes or bugs. The air conditioning was not great and we were often sweating through the night.
Cons: Installing some sort of mosquito netting screen door would be an awesome option to enjoy nature without worrying about mosquitoes or bugs. The air conditioning was not great and we were often sweating through the night.
Data del commento: 30 dic 2024
Periodo del soggiorno: dic 2024
We recently stayed at this hotel for five nights and had a mixed experience. On the positive side, the hotel itself is beautiful, and the staff were incredibly friendly and welcoming throughout our stay. The room was clean and comfortable, which we appreciated.
However, we encountered a significant issue with the water pressure in the shower. It was so low that it was very difficult to use, making showering a frustrating experience. We reported this to the staff on the first day, but unfortunately, no one came to address the issue during our entire stay.
While we enjoyed other aspects of the hotel, this lack of follow-through on a basic amenity left us disappointed. It's a shame because the hotel has a lot of potential to provide a great experience, but this oversight affected our overall satisfaction.
However, we encountered a significant issue with the water pressure in the shower. It was so low that it was very difficult to use, making showering a frustrating experience. We reported this to the staff on the first day, but unfortunately, no one came to address the issue during our entire stay.
While we enjoyed other aspects of the hotel, this lack of follow-through on a basic amenity left us disappointed. It's a shame because the hotel has a lot of potential to provide a great experience, but this oversight affected our overall satisfaction.
Data del commento: 27 dic 2024
Periodo del soggiorno: nov 2024
The staff was incredibly friendly, and the hotel felt like a dream. It’s a charming boutique property—intimate in size but stunning in design—with all-vegan cuisine that was simply delightful.
Data del commento: 26 dic 2024
Periodo del soggiorno: dic 2024
Very nice hotel, it merges nicely with the nature. Positive notes
Temazcal, Spa, cleanliness and 1 guy (and only one) at the reception who is doing his best to help guests.
Negative notes
The jacuzzis do not have hot water and the lighting does not work. The jacuzzi is supposed to be private and exclusive to the room, every night we found other couples using our terrace and sunbeds. My advice do not pay extra for a jacuzzi room unless you are looking for a cold water tank.
The water pressure on the shower is poor and barely hot water, the propwrry has issues with the water boilers.
Safety boxes are poor quality and not working properly. Maintenance has to come and open them for you.
The restaurant’s food and its service is bad, save your money and eat anywhere else.
The location is not very good, specially if you do not have a car. You are far from restaurants or other attractions.
I you have a car, it better be 4x4 because the roads to get here are terrible, no pavement and huge potholes. In general Tulum roads are a disaster but the only two roads to access this property are an off road adventure. Take it as part of the experience!
If you are looking for the warm mexican service oriented attitude this is not the place. No one will do any effort to assist you (except the one guy from the reception)
It is obvious that they have issues with hotel management, clearly they are trying to save every penny and compromise on customer service.
Temazcal, Spa, cleanliness and 1 guy (and only one) at the reception who is doing his best to help guests.
Negative notes
The jacuzzis do not have hot water and the lighting does not work. The jacuzzi is supposed to be private and exclusive to the room, every night we found other couples using our terrace and sunbeds. My advice do not pay extra for a jacuzzi room unless you are looking for a cold water tank.
The water pressure on the shower is poor and barely hot water, the propwrry has issues with the water boilers.
Safety boxes are poor quality and not working properly. Maintenance has to come and open them for you.
The restaurant’s food and its service is bad, save your money and eat anywhere else.
The location is not very good, specially if you do not have a car. You are far from restaurants or other attractions.
I you have a car, it better be 4x4 because the roads to get here are terrible, no pavement and huge potholes. In general Tulum roads are a disaster but the only two roads to access this property are an off road adventure. Take it as part of the experience!
If you are looking for the warm mexican service oriented attitude this is not the place. No one will do any effort to assist you (except the one guy from the reception)
It is obvious that they have issues with hotel management, clearly they are trying to save every penny and compromise on customer service.
Data del commento: 16 dic 2024
Periodo del soggiorno: dic 2024
I can’t recommend this hotel enough! The service here is truly exceptional - very rare to find in Tulum. The staff goes above and beyond to ensure you have an amazing experience. The rooms are stunning, impeccably clean, and thoughtfully designed. The on-site restaurant is a standout with phenomenal food and a dreamy ambiance. What truly sets this hotel apart is its private cenote, where you can enjoy the same fantastic restaurant service. It’s a one- of-a -kind experience that made my stay unforgettable. Can’t wait to come back!
Posizione ottima
Calle 17 poniente Mz. 96 It 001 Region 15, Tulum, 77760, Messico|2,37 km da Tulum Beach
10 attivitànel raggio di 2,45 km
2,36 km
1,94 km
2,35 km
Aeroportonel raggio di 21,22 km
21,22 km
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
I bambini sono i benvenuti in questo hotel
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
Per ricevere informazioni sull'aggiunta di una culla, contatta l'hotel.
Animali domestici non ammessi
Colazione disponibile
Menù colazione
Dal menù
Prezzo colazione
Se hai bisogno di informazioni sui prezzi, contatta l’hotel
Siete pregati di comunicare in anticipo a Kan Tulum Hotel l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. È richiesto un deposito cauzionale di MXN 3000 all'arrivo. Dovrai pagarlo con la carta di credito. Dovresti ricevere il rimborso al momento del check-out. Il deposito ti sarà rimborsato per intero sulla carta di credito dopo una verifica dello stato dell'alloggio.
L’hotel accetta i seguenti metodi di pagamento:
Kan Hotel Tulum: domande frequenti
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